13 April 2013
Esteem, one of the leading IT Managed Services providers in the UK is reaping the benefits of using an innovative strategic stock holding service offered by solutions specialist ByBox. With a network of 44 Forward Stock Locations (FSLs) across the UK and Europe, ByBox' integrated storage, rapid pick and pack and distribution service has transformed Esteem's supply chain.
Esteem designs, implements and manages IT systems to support organisations that rely on IT to grow and flourish. It works with customers across a wide range of industry sectors such a health, government, financial services and education where tight service level agreements are prevalent. With heavy reliance on IT systems, a slow response by Esteem can bring a company to a grinding halt; it is therefore imperative it has a strong, reliable and robust supply chain process in place.
The ByBox FSLs offer full control and management of all emergency stock from field returns, parts replenishments and dispatches and can provide emergency stock holding to support four hour and eight hour service level agreements and out-of-hours coverage. The service reduces engineers' travel time with stock being automatically replenished within a matter of hours. There is also the ability to send critical parts from the FSLs to a ByBox locker, providing a cost benefit as it eliminates the need for same day or next day couriers.
The ByBox locker network spans the UK; ByBox delivers 20 million items a year into the lockers pre 8am for hundreds of companies in the UK and Europe. By delivering pre 8am, field teams are able to collect their items at the start of their working day; meaning less disruption to their schedule and enabling them to concentrate on the job in hand.
Engineers are alerted by text message when their parts have been delivered and can collect them at their convenience. The service provides a modern day twist on parts delivery and has been adopted by the majority of companies in the UK that operate field service teams. With a 99.77% first time pre 8am delivery success rate, Esteem has found the service reliable, fast and practical.
By using the ByBox FSL and in night distribution network, Esteem's engineers, based across the UK, have easy access to parts when they need to fix equipment such as servers, desktops and laptops. This has led to increased productivity and enabled Esteem to keep its first time fix rate of 96%; more importantly, it has ensured customer downtime is kept to an absolute minimum. This is critical for Esteem who manages and maintains some of the most complex IT infrastructures in the UK.
The comprehensive ByBox solution also encompasses a Tech Courier service which Esteem utilises for collections; allowing its engineers to focus on high-end work. Under the agreement, Esteem can call on ByBox' Tech Couriers to carry out one-off jobs, at a variable cost according to the time involved, rather than a fixed price for the day.
Keith Headland, Group Operations Director for Esteem said, "ByBox has worked closely with us to understand our needs and come up with a complete solution which has helped streamline our supply chain. We needed a reliable, efficient and fast service and ByBox has delivered; our engineers can access parts easily with no fuss and it has led to increased productivity, quicker response and even happier customers."