30 May 2008
- Littlehampton Book Services look forward to seeing the effect of Voice on their books - 31 March 2008: Littlehampton Book Services (LBS), one of the leading book distributors in the UK, has decided to implement voice technology from VoiteQ following a successful four week trial of the solution. The trial was deemed a success after meeting LBS' criteria of achieving near 100% first time picking accuracy; during the trial LBS actually achieved a 95% reduction in picking errors.
The implementation of VoiteQ's VoiceMan middleware and Vocollect wearable voice computers will replace LBS' existing paper-based picking. The solution will be used to pick individual books from a zone based conveyor system. The operator selects the zone to work in, waits for a box to arrive, tells the voice device the invoice number and is then directed to pick all the items for that box, within that zone.
Graham Money, LBS' Operations Director says, "We had a healthy wariness of installing new technology, as did our operatives, which is why we were happy that VoiteQ were able to conduct a trial with us. We were extremely pleased with the results, not only the dramatic increase in accuracy achieved during the trial but also the feedback from our team. The team appreciate how natural it is to use a voice system and how it has actually made their tasks easier."
VoiteQ's VoiceMan middleware will interface between the Vocollect Talkman T5 wearable computer, and LBS' existing VISTA system. Operatives can work completely hands and eyes free by receiving picking commands from the WMS to a plug-in headset and the computer, the system literally talks the operative through their task. The voice-directed application typically delivers accuracy levels exceeding 99.9% and greatly increases productivity, which in turn delivers a very fast ROI.
Money concludes, "Not only were we impressed by the results of the trial, but we really liked VoiteQ's approach to the project, working with us as partners to create a solution that meets our exact requirements. Their knowledge and experience of implementing voice solutions enabled them to tailor their system to cope with the nuances of our business."
The trial has been deemed such a success, that LBS are already planning where else in the business they could benefit from using voice. They believe that the flexibility of voice means that voice will be the ideal tool for bulk picking, replenishment and stock control.
About Littlehampton Book Services www.lbsltd.co.uk
As one of the leading book distributors in the UK, Littlehampton Book Services (LBS) continues to provide its publishers and customers with dynamic and service oriented, leading edge, IT and operational excellence.
LBS' commitment and pro-active approach to operational service quality, web enabled, 24/7, management information systems and hands-on management allied to the dedication, skill and professionalism of its staff allows LBS to provide the No. 1 package in book distribution.
LBS' media distribution facility handles and services orders throughout the UK and world wide.
LBS is a Hachette Livre UK Company.
About VoiteQ www.voiteq.com
VoiteQ provides voice directed solutions enabling a hands-free and eyes-free method of warehouse picking that results in a smoother, more continuous operation, which increases productivity and accuracy
Founded in 2001 and headquartered in Blackpool, UK, VoiteQ is the UK's largest supplier of voice directed distribution systems, having supplied hardware, software, services or support to the majority of UK warehouses which have voice implementations
VoiteQ supplies fully integrated retail solutions which incorporate Business Management Systems, Warehouse Management Systems, and EPoS systems, as well as VoiceMan, the UK's leading middleware software for voice solutions.
About Vocollect www.vocollect.com
Since 1987, Vocollect, Inc. has delivered proven performance improvements in productivity, accuracy, cost reduction and job satisfaction for mobile employees. Vocollect Voice literally talks people through their daily tasks, replacing cumbersome lists and traditional data capture methods with hands-free, personal voice dialogs. Through a premier global network of resellers and supply chain performance experts, hundreds of thousands of people on six continents use Vocollect Voice to improve work every day. Vocollect is headquartered in Pittsburgh, Pa., U.S.A., and supports its clients and resellers through offices in Europe, the Americas and Asia.