Global logistics and transportation solutions provider Aramex has announced its partnership with Al Ansari Exchange, the UAE-based Foreign Exchange and Worldwide Money Transfer Company to launch a new UAE service: Aramex Express Box.
Aramex Express Box is an automated kiosk that will facilitate international and domestic express shipments for Aramex customers with boxes strategically placed at selected Al Ansari Exchange branches around the UAE. Customers will be able to easily prepare their packages and drop them in the secure kiosks at times and places fitting their schedules.
Building on its commitment to continue innovating for customers, Aramex carried out a survey in its service centers across the country. Findings showed that 70 per cent of respondents liked the idea of using a self-service machine to pay for and send packages and express shipments, leading to the launch of these self-service portals in 14 Al Ansari Exchange locations, with plans to roll out more in the future.
Using new technologies, Aramex Express Box will enable customers to track their shipment with instant SMS mobile updates and around the clock support via the dedicated Aramex helpline, keeping customers well-informed and reassured on delivery progress.
Express services are on a healthy and steady growth path in the Middle East with projections for increased demand for tailored services like Aramex Express Box in the near future. The volume of packages moving around the region will only continue to increase, further highlighting the need for express service products designed with customer requirements in mind.
Hussein Wehbe, UAE Country Manager at Aramex, commented: “We are continually innovating to enhance our customers’ experience with the most convenient, efficient and technologically advanced services. We acted on feedback from customers to develop this new self-service kiosk and partnered with Al Ansari Exchange, one of the leading names in the market with excellent coverage across the UAE. The Aramex Express Boxes will offer extended service times, more UAE locations in addition to our existing 14 outlets, as well as different payment options including credit and debit card transactions.”
Rashed Ali Al Ansari, General Manager, Al Ansari Exchange said: “We are delighted to partner with Aramex to facilitate in bringing this innovative and convenient solution closer to the consumers. We are confident that this collaboration will add value to clients of both organisations and will emerge as a popular service here in the UAE.
Aramex Express Box is now available in 14 of Al Ansari Exchange’s branches across Dubai and Sharjah.