Leading employment group, The Best Connection, has launched a ‘best practice’ company-wide training initiative designed to empower its workforce with essential role-related skills. The programme has been designed to address core skills development that are often taken for granted in organisations and applies to customer-facing and back-office job functions.
Best Practice is a range of tailored subjects, specific to departmental functions which can be used to fill knowledge gaps and invigorate essential skills that may have been unused or diluted over time. The company plans to incorporate the new initiative into its comprehensive training process, providing regular updates to help its staff maximise their strengths.
Commenting on the new training programme, Neil Yorke, director of The Best Connection, said: "We are a people business and as such training forms an essential part of the ongoing development of our staff. It is human nature for people to forget or relax the use of best practices so we have focused on ensuring we get the basics right. Consistently doing the right thing at the right is fundamental to our long-term business success and ongoing customer relationships."
The course material has been designed around four key business areas that include sales, client services, temps services and administration. Each core module addresses how business practices can be developed to improve customer service, drive greater efficiencies and develop selling opportunities.
"Our staff, their skills and the way they interact with our customers represent our business and what we stand for. We believe that a strong foundation of core best practice skills will differentiate our business and help to achieve customer loyalty and retention," added Yorke.