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Bevan launches Aftercare Response at CV Show 2015

Bevan Group is launching its rebranded and extended Aftercare Response 24-hour back-up service – and a new website to promote it – at the 2015 Commercial Vehicle Show.

Bevan Group’s rapid response mobile aftercare service covers truck and van bodies, as well as ancillary equipment – particularly tail-lifts – and has been growing strongly. Now it has been relaunched under the Aftercare Response banner, emphasising the fact that the company’s mobile service engineers can work on all makes of bodies.

Aftercare Response operates a 24-hour Breakdown Line – 08443 222 333 – and offers a 90-minute callout promise across the UK. Its network of 34 dedicated engineers and 150 approved contractors, on call round-the-clock from the north of the Scotland to the south coast of England, as well as in Wales and Northern Ireland, makes it the biggest of its type in the country. Crucially, its engineers will always repair a vehicle at the roadside and send it on its way where possible, thus avoiding a time-consuming trip to the workshop – currently, the onsite fix rate is an impressive 82 per cent.

The company also offers a range of maintenance contracts, which cover non-emergency repairs, as well as a nationwide express parts delivery service. For more information visit www.aftercareresponse.uk or call in for a chat with the team on stand 4K18.

Aftercare Manager Simon Dryburgh says: “Our mobile service provides a market-leading level of service, response time and coverage – facts that are well recognised by the many operators who rely on us for back-up. The operation has grown so much that it seemed only right it should have its own, distinct branding, while still retaining the core Bevan Group value of first-class customer service.”

Halesowen-based Bevan Group is an established supplier to some of the biggest names on Britain’s roads. Best known as a builder of dry freight curtainside and box bodies – it also offers insulated bodies for temperature-controlled applications, in partnership with Schmitz Cargobull.

However, the company additionally looks after some 4,850 vehicles on a repair and maintenance contract or pay-as-you-go basis, a figure that represents a 33 per cent increase on the same point a year ago, and which continues to rise.

Simon Dryburgh adds: “Our customers value the fact that rather than recovering the vehicle to a workshop, our highly-trained mobile technicians are able to fix the vast majority of problems either at the roadside or at the customer’s own premises.

“The loss of a tail-lift, or a jammed roller shutter door, effectively renders a vehicle useless. And as many are purpose-built for the job, operators can’t simply hire a replacement. Our industry-leading service therefore represents a big saving in all-important downtime, as well as minimising hassle and expense for customers.”

And he says: “Our cost-effective repair and maintenance contracts are proving particularly attractive. Our fixed cost solutions allow customers to budget with confidence, while also giving them the peace of mind which comes from knowing their tail-lift, for example, is being serviced regularly and is safe to use, in line with Lifting Operations and Lifting Equipment Regulations (LOLER).”

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