The UK’s market leader in parts and equipment distribution is playing a crucial role in keeping laundries in everything from hospitals to military bases running smoothly.
ByBox is working with the UK’s number one commercial laundry equipment supplier, JLA, to ensure its nationwide network of 117 engineers receive essential parts for maintenance quickly and efficiently.
JLA, which works with care homes to hospitals, hotels to housing schemes and military bases to prisons, is using the ByBox network of secure dropboxes to distribute vital parts to its engineers.
ByBox has an established network of more than 18,000 secure dropboxes in the UK to ensure that companies ordering vital machinery parts and equipment receive them quickly and efficiently.
After parts are ordered by JLA, parcels travel through ByBox’s distribution network to the nearest secure dropbox, for its engineers to collect before 8 a.m. the following morning.
JLA is able to check the status of its deliveries through the ByBox web tracking platform, and receive text alerts to notify engineers when parts have arrived at a specific site.
Ben Verity, Internal Service and Parts Performance Manager at JLA, said: "Because the parts delivery is so critical, it’s extremely important get essential parts out as quickly as possible. ByBox is very prepared and I suppose the main point is they are flexible and open minded about how they can change their business to suit the needs of ours.
"Like us ByBox is very customer-focused and maintains consistency of service. It’s pretty much flawless with a contact on hand at any point of the process."
ByBox currently holds 70 per cent of the field service market which it services through its national network of 18,000 drop boxes at 1,200 locations. It has more than 90 customers including Coca Cola Enterprises, Fujitsu, KonicaMinolta, Computacenter, GlaxosSmithkline and Thales.
Mark Garritt, Managing Director of ByBox, said: "We have an excellent working relationship with JLA and the contract with them further cements ByBox’s reputation as a market leader in the field service market.
"We offer a cost-effective and flexible solution for JLA which in the current economic climate is more important than ever and look forward to working with them for many years to come."