Delivering 7 Days a Week, 365 Days a Year
ByBox has become the first company in the logistics and supply chain sector to launch a seven day network.
In fact the entire business function will now run every day of the week. Along with benefiting from the increased deliveries and collections, the service will be also be ideal for a range of sectors who will benefit from technical support seven days a week, 365 days a year.
Companies who will particularly benefit are those in retail sector. Sunday is a very important working day for them and they cannot afford to suffer downtime. This new service means that will not be left in the lurch if equipment or machinery goes down and ensure that it is very much ‘business as usual’.
ByBox is a company that listens to its customers’ needs and requirements and it was on the basis of this that it launched the 7 day service.
In a continual bid to find further ways of improving its service offering, ByBox each week calls every one of its customers to obtain their feedback as well as get a rating out of 10 for the service provided. It was this which revealed that customers wanted a 7 day network.
The range of benefits of the new service for customers is extensive. Not only will there be less need for calling stock out of a Forward Stock Location (FSL) but also faster returns over the weekend, reduction of same day costs and reduced inventory holding.
Furthermore, as well as distribution, ByBox will also provide a seven day service for collections, Technical Courier, FSLs and Engineering. Additionally the ByBox Customer Support Centre will also be operational 7 days a week along with the FSL Customer Support Centre which will be open 24 hours a day.
Mark Garritt, Managing Director, ByBox commented: "The introduction of our new seven day service is unique in the industry and clearly demonstrates what we mean when we say ‘we go that extra mile’ for our customers.
"The introduction of this latest initiative is yet another example of our ability to innovate and think outside the box. Indeed it is an ethos which has led to the company’s continued success in a competitive marketplace, further reinforcing our position as one of the fastest growing technology companies in the UK. "