Ensuring field sales personnel can gain access to customer and stock data, as well as keeping headquarters up to date with sales activity, can be a problem for manufacturing companies. Telephoning the office to ask for this information and relaying sales data is inefficient, involves too many other staff and wastes time. K3 Business Technology Group (K3) has solved this issue with its fully integrated SYSPRO ERP and CRM system that can be accessed from anywhere using a web browser over a secure Internet connection.
Using the web access facility, field sales personnel can readily obtain stock figures and place orders directly into SYSPRO. The system can also be configured to allow key customers to access stock information and input orders directly. Stove, fire and vitreous enamelling manufacturer, AJ Wells and Sons Ltd is one of a growing number of companies that has taken this approach to improve the management of its sales and marketing and manufacturing activities.
John Wells, Managing Director of AJ Wells Ltd, commented: "Our key objective is to greatly improve the visibility of our business data, to track work through the factory, and to have better controls in place that will allow us to make more accurate business decisions."
A J Wells & Sons Ltd, was founded in 1972 and is a privately owned, family controlled, British company that specialises in the design and manufacture of high quality stoves; manufactures vitreous enamel products and imports fair trade tiles and pumice chimney. Run by second and third generations of the family the company is dedicated to providing products of enduring design and of the highest quality.
About K3 Business Technology Group
K3 Business Technology Group employs 80 people at its Manchester head office and its branches throughout the UK and Ireland. The company offers solutions in enterprise resource planning (ERP), customer relationship management, advanced planning and scheduling, warehouse management, human resources and e-business. SYSPRO is used by some 14,000 sites across the world. K3 Business Technology Group is part of K3 Business Technology PLC which is a global leader in providing next-generation enterprise software for businesses in the retail, manufacturing and distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service.