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Dennis Eagle establishes aftersales centre for specialist group products

With Dennis Eagle having assumed responsibility earlier this year for supporting specialist products manufactured by Otto Group subsidiary, HN Logistik, the company's West Midlands-based Service Centre in Aldridge will now coordinate the servicing and parts support programme for non-Dennis Eagle products such as FELs and Side Loader RCVs here in the UK.

Comments Phil Worthington, Dennis Eagle's General Service Manager North: “Following the agreement that was signed in April between our parent company Ros Roca Environment and Otto Group, we are now in a position where we can confidently support such specialist products using our own service infrastructure. Initially, and following a number of our technicians having received intensive training on both FELs and side loaders in Germany, it is our Service Centre in Aldridge that will assume responsibility for providing comprehensive aftersales support to customers.”

And whilst Aldridge will initially serve as a centre of excellence for these specialised products, Dennis Eagle is ultimately looking to roll out the aftersales support programme across it nationwide network of seven service centres.

As Phil adds: “Not only will Aldridge stand as the service hub for supporting RCVs such as the Hufferman FEL, it will coordinate the delivery of what is an expansion to our already comprehensive service capabilities in the future.”

Home to Dennis Eagle's state-of-the-art RCV paint shop facility, Aldridge is a 20,000 sq ft facility that employs 30 fulltime personnel. Featuring some of the latest and most comprehensive servicing and repair technology equipment available, the service centre is proficient in carrying out repair and maintenance contracts, Loler inspections and certification, chassis servicing and repair work, accident damage and insurance work, not to mention MOT inspections and vehicle preparation to VOSA standards.

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