Expanding pallet specialist IPP Logipal has updated its dedicated order processing website, www.ePalletPartner.com, to provide customers with easier access to highly accurate account status information.
The company’s management team, with the support of a range of customers, has developed the new functionality, which can be accessed via a secure web portal.
The system enables customers to place orders, as well as obtain clear visibility of receipts, stock, despatch and delivery status. It has the ability to keep track of orders in real time and features an automated key performance indicator (KPI) package that is used to drive improvements across the supply chain.
Information is available in both numerical and graphical formats and a wide range of data can be easily exported to a Microsoft Excel spreadsheet or pdf format, which allows for trends to be monitored and managed on an everyday basis.
There is also a ‘Quick Report’ function that provides a management summary in a few seconds. This covers key information such as movements and stock balances over the last 12 months.
An advocate for the system’s improvements is Matt Woodhouse, Equipment Controller of Henkel UK & Ireland, the name behind leading brands in the adhesives, sealants and personal care sectors, such as Pritt, Loctite, Unibond and Schwarzkopf.
He comments: "Not only does IPP Logipal provide a straightforward system with high quality pallets that our customers demand but they continue to listen to customers in how to make dealing with pallets even easier.
"ePalletPartner is a perfect example. By enhancing how we can access their service to give us full visibility of pallet movements, an overview of invoices and allows us to place orders and track flows quickly and easily."
Additional functionality includes collection requests and the ability to produce a stock count. The system also enables a variety of criteria to be accessed, including a breakdown of orders, delivery points and quantities for any selected date range.
Phil Storer, IPP Logipal Director and European Vice President, says: "ePalletPartner.com is a great example of continued improvement as we listen to what our customers ask us for. We can work even more closely with customers in allowing them to control pallet usage using an advanced system that gives full operational transparency. It’s extremely flexible and enables customers to quickly access top line performance details and also drill down to individual orders."