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Household Waste Recycling Centres in Northumberland given thumbs up by satisfied residents

One hundred per cent of residents in Northumberland who answered a questionnaire about their local recycling centres said they were satisfied with facilities.

A sample of customers at Northumberland County Council’s Household Waste Recycling Centres (HWRCs) were asked to complete the questionnaire, and all 110 people who did said they were either very or fairly happy with the service.

The biggest responses to the survey were at Hexham, Kirkley West Thorn, Prudhoe and Morpeth, but every one of the council’s 13 recycling centres, which are operated by recycling and resource management company SITA UK, was represented in the questionnaire, each getting positive results.

Some 90 per cent said they were very satisfied with the centres’ overall level of service, while 10 per cent said they were fairly satisfied. Nobody said they were dissatisfied at any level.

Ten of the 13 sites have been redeveloped in the past 18 months.

A breakdown of the figures for the ten redeveloped sites showed:
98 per cent found staff to be very/fairly helpful
94 per cent found the containers easier to use
98 per cent found the site layout easier to follow
98 per cent found the sites had improved
93 per cent found the longer opening hours more helpful.

And 100 per cent of people said they felt safe using each of the 13 sites, and
89 per cent of people said they found all of the sites clean and tidy.
Of those who needed a permit to deposit their waste, 89 per cent said they were happy with the speed the permit was produced, and 100 per cent of them said they found the permit helpful.

The results of the satisfaction survey at the household waste centres follow the news last month that, thanks to the efforts of the public, the sites in Northumberland recycled six per cent more waste during April and June this year, compared to the same period last year.

During the last 18 months, Northumberland County Council and SITA UK have been working on an extensive improvement programme to modernise recycling facilities across the county, which will see just eight per cent of the county’s waste sent to landfill by 2012 as part of a 28-year Private Finance Initiative (PFI) contract.

Cllr Alan Thompson, Executive Member for Environment for Northumberland County Council, said: "This satisfaction survey makes excellent reading and we are pleased that the people of Northumberland are happy with the recycling service we are providing and the significant improvements we have made so far. We have embarked on a process of continual improvement to work towards a better environment and value for money.

"We won’t, however, become complacent and we will work to ensure the service we provide meets residents’ expectations. Our aim is to encourage as many people as possible to recycle their household waste so that Northumberland remains on target to achieve its ambitious targets."

Richard Hinchcliffe, General Manager for SITA UK in Northumberland, said: "We are delighted to see that the people of Northumberland are happy with the recycling facilities in the county, and it is really pleasing to see that recycling figures are continuing to rise. With excellent facilities, and the commitment of residents, the county can lead the way in environmentally friendly waste management."

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