Nightline Delivers, Ireland’s largest independent express delivery company delivering up to 40,000 items per night, has selected software from NetDespatch as part of its secure parcel shipping technology service for its customers. The NetDespatch Velocity SaaS (Software as a Service) web services are offered to existing and new customers that ship up to 20 parcels per night and supports Nightline Delivers’ promise of "safe, secure and on time" deliveries.
The NetDespatch services automate the process of booking, labelling and tracking parcels all over Ireland as well as international deliveries to the United Kingdom and are fully integrated with Nightline’s consignment tracking services – providing full on-line proof of delivery. Since implementing the NetDespatch service Nightline Delivers has been able to significantly reduce the use of manual consignment notes and has seen an improvement in data accuracy. This in turn has increased delivery efficiency and boosted customer service levels.
"The number one benefit of NetDespatch for our customers is the elimination of manual consignment notes. We no longer have to re-key information into our parcel management system and this means we have accurate information entered first time. The system stores electronic consignment details on line that customers can easily access if required allowing them to track parcels through our network to their destination, giving them full proof of delivery," says Orla Sheils, Administration Manager, Nightline Delivers.
"Customers like the user-friendly system and it makes light work of their administration. It requires no special software and is fully multi-user as it is accessed over the web. For Nightline Delivers the move to electronic shipping means greater efficiencies with no chance of mis-deliveries and this helps customer relations," adds Orla Sheils.
Nightline Delivers is working with NetDespatch to further develop the system for automating returns from retail chain customers to their warehouses, streamlining administration and providing accurate electronic records of all shipping transactions."By developing the NetDespatch system to handle returns from our retail customers to their warehouses and distribution centres, we will be able to offer enhanced levels of service.
They will be able to book a return collection online without having to complete written documentation, manually printing labels or telephoning their local depot. It will save them a lot of time and improve their returns management processes," says Orla Sheils