Materials handling specialist European Handling Equipment has recently been awarded ISO 9001:2008 certification. Recognised throughout the world, this certification confirms that quality management systems are in place to ensure that procedures and processes followed by an organisation meet the highest possible standards. It also enables them to continually monitor and manage quality across all operations.
The ISO 9001:2008 certification was achieved following the company’s completion of a number of administrative and structural stages. These included the production of a procedures manual that details the operation of all management procedures within the company. Topics covered by the manual include management responsibilities, sales, purchasing, order processing, systems and personnel management. Within these areas, EHE was required to document operations ranging from sales enquiry handling to order delivery and from stock control to personnel training.
As part of the certification, European Handling Equipment is also required to implement regular audits of its systems and follow a review meeting programme. All of which is overseen by BSI, the business standards company, on an annual basis.
Carla Whyte, Performance Management Specialist at BSI commented, “European Handling Equipment should be proud of their certification to ISO 9001. This is testament to the hard work and dedication that has gone into improving the quality of their systems and services in order to provide the best possible service to their customers.”
“All of us at European Handling Equipment are absolutely delighted to receive the ISO 9001:2008 certification,” says managing director, Andy Williams. “As a company, we’ve always adhered to very good management systems so we perhaps found it easier than most to complete the necessary training to make sure that we follow the procedures exactly. The company has long been acclaimed for the quality of its products and after sales service and now we have the highest possible recognition for the quality of our management systems.”