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New Zealand Post clicks with NetDespatch web software

NetDespatch has supplied New Zealand Post with an innovative web-based system that automates and simplifies forms for international shipments. Called RedClick, the new service is revolutionising the production of complex documentation for New Zealand Post customers, saving them hours of paperwork each day.

The easy to use web shipping facility automatically produces CN22 and CN23 Customs Declaration forms for international shipping, eliminating manual form filling. Using simple web forms, with built-in intelligence to ensure that information is entered correctly, the automated production of the Customs Declaration forms streamlines the whole process. The forms can be printed to either laser or thermal printers. For higher volumes a manual or automated bulk import process is used, with either local or remote printing.

"The big thing was to make lodgement much simpler for customers who send packets and parcels out of New Zealand by providing them with easy online forms and a system that would guide them through the process and actually do much of the form filling. This saves them time and boosts mail room productivity, allowing staff to get on with other important tasks," says Kelvin Watson, General Manager Logistics, New Zealand Post.

Becky Clark, CEO of NetDespatch comments: "This initial project has been a great success for both New Zealand Post and NetDespatch. Our organisation has benefited from the close co-operation between design, development and testing teams in New Zealand, and New Zealand Post has found that it has been surprisingly easy to implement further planned service improvements, as well as benefit from our ongoing developments."

"Companies exporting all types of goods will use this new service," continues Clark. "In particular it will meet the growing demands of the SME market driven by the explosive growth of Internet trading. Domestic retailers with web sites are becoming exporters as they receive orders from the around the world. This in turn creates a new opportunity for postal providers, with businesses endeavouring to find cost efficient worldwide shipping."

NetDespatch, based in Marlow, UK, is an innovator in web software and provides an industry-leading ‘Software as a Service’ platform to parcel carriers and postal organisations. Called Velocity, this platform includes real time systems integration, web shipping forms, enterprise label printing as well as mobile scanning and proof of delivery applications. The firm has developed a reputation for solving both shippers’ and carriers’ operational problems through time and money-saving automation.

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