Sandpiper Corporation Ltd, systems integrator of wireless and mobile computing technologies, day announced that they have been appointed an Authorised Service Centre by LXE a leading manufacturer of rugged mobile computers.
Sandpiper offers a wide range of support options for its customers including next day emergency exchange – all delivered fully configured and ready to work. Under the new appointment Sandpiper is approved to provide maintenance, repair and warranty repair services to its customers. With a managed spare parts inventory Sandpiper delivers fast and efficient repair turnaround times for both Service Level Agreement and Time & Materials repairs.
"Achieving LXE Authorised Service Centre status represents an extremely important addition to the company’s professional Services offerings" says Simon Hagenbuch, Sandpiper Corporation’s Managing Director. "It allows us to provide true, ‘whole of life’ support to customers from initial wireless infrastructure design through mobile deployment and ongoing repair and support. This is particularly relevant under the company’s "FocusID" outsourced Managed Service under which a customer can change the number of mobile devices deployed and paid for on a month by month basis to satisfy fluctuating business demands."
In addition to in house LXE service and repair, Sandpiper Corporation offers a range of support options providing customers with the ability to tailor a maintenance and support program to meet specific requirements. Ultimately Sandpiper can completely manage the repair and redeployment of devices to the highest performance levels leaving its customers to focus on core activities.
During the authorisation process members of Sandpiper’s technical support and repair centre team underwent formal LXE training at its European Repair Centre in The Netherlands.