Third Party Logistics specialists, TSB Supply Chain and SaaS Warehouse Management Systems provider Snapfulfil recently reached the end of a very successful 5 year contract, supporting several major clients, including a charity connected to HRH Prince of Wales and a blue chip food retailer. Long standing relationships are common place in the WMS world, but successful ones with both parties satisfied at the termination date are far less common and both companies felt this landmark was worth celebrating.
Snapfulfil were first invited to work with TSB nearly 6 years ago, helping them to win a very lucrative, but challenging contract away from the incumbent global 3PL. This tender process was successful and Snapfulfil were instrumental in helping TSB to not only cater for the operational idiosyncrasies associated with charitable work, but also worked with the Supply Chain experts at TSB to streamline their processes and not only meet, but exceed their KPIs and stock audit metrics.
Gavin Clark, Commercial Director for the Snapfulfil provider, explains: "We assessed TSB Supply Chain’s business processes and worked in partnership with the TSB team in order to design a set of functional requirements that would help to exceed their client’s expectations. We were awarded the contract at the end of October 2008 and we went live at the end of January 2009 on time and on budget, including installation of the RF infrastructure, integration to MS NAV and training of the operators".
He elaborates: "Some aspects of TSB Supply Chain’s process were unorthodox due to the unique way the charity has to operate with donations from the blue chip companies that they work alongside. However we overcame these problems through simple practical solutions and since then Snapfulfil has proven to be a flexible and versatile SaaS warehouse management system for TSB Supply Chain".
Graham Best, TSB Supply Chain Director made the following comments regarding the Snapfulfil service during the contract: "The uptime of the system has been excellent, and I cannot think of any time that we have been affected by this. The automatic 3G backup was in place, in the event that any problems with the internet connection arose."
He continues: "We have only occasionally had to contact the Snapfulfil support desk, due to changes in configuration required as a result of changes in our customer requirements, along with ongoing continuous improvement initiatives. The service response has always been very positive and very helpful".
Graham adds: "We cannot compare Snapfulfil to any previous system as this was a new initiative for us. However we have hit all of our KPI’s on the contract and Snapfulfil definitely contributed to the company’s operational successes and efficiency improvements during their tenure".