Aramex, a leading global provider of comprehensive logistics and transportation solutions, has officially launched its new smartphone app to UAE customers. The app will ultimately be available for Aramex customers across all markets the company operates in.
Customers in the UAE can now use the new app to easily track and manage their shipments. The app offers six unique features making the overall customer service experience quicker, easier and more enjoyable.This includes phone tracking, package visibility, in-app payment, delivery scheduling, live tracking and a courier rating system to asses overall satisfaction. The use of the new Aramex app gives customers more power and control over paying for, tracking and receiving shipments, with instant access to updates available on their smartphones. All Aramex customers need to do is download the free app on their smartphones, create an account by entering their mobile number and shipping address. Once set up, their information will be automatically populated and stored.
Hussein Wehbe, General Manager of Aramex in the UAE, said:
“We are excited to launch the new app for our customers in the UAE for the first time, and this is yet another milestone achievement for Aramex. As we continue to move towards becoming a technology-based enterprise, we are innovating and adopting new technologies to make our last-mile delivery solutions more efficient and effective, and consequently grow and retain a loyal customer base. The app launch comes in line with our continuous efforts to simplify the parcel delivery process, and to give more power and control to the consumer when deciding on how and when they receive their package. By putting the power in their hands to control their shipments’ delivery, we are taking a major step in further enhancing our international and domestic express delivery solutions.”
Following its launch in the UAE, the app will soon be available in other markets where Aramex operates, both regionally and globally. Saudi Arabia, Egypt, South Africa, India and Australia will be priority markets for introducing the app. The app will also be the cornerstone of Aramex’s “Rapid Scaling-Up” Model, which the business plans to unveil soon, and will support it in leveraging more partnerships with delivery businesses worldwide, extending its global reach and improving delivery transit times.
Nearly 73% of the UAE population used a smartphone this past year, according to estimates*, making it an ideal market for Aramex to launch its app. This figure puts the UAE in the number one spot for mobile phone user penetration among countries in the Middle East and Africa and one of the most attractive retail destinations worldwide. Its e-commerce market alone is predicted to witness double-digit year-on-year growth. This positive growth trajectory presents significant opportunities for logistics companies to continue to source more delivery solutions that match customer preferences, one of which includes Aramex’s new smartphone app.