Pallet pool operator LPR has scored top marks in its latest annual survey of retail drop points. The most recent set of results shows the company has continued to improve its offering and is recognised as the leading pallet pool operator in the UK, scoring 100 per cent in pallet quality.
Each year, LPR surveys a selection of its mass-volume drop points to ensure that the pillars of its operation – service and quality – are recognised by those interfacing with the company, and its distinctive red pallets, every day.
This year’s results were its best yet – with 100 per cent of respondents rating LPR’s pallet quality as excellent or good, while 98 per cent found collections were made in a professional and efficient manner. There was also a 30 per cent increase in the number of drop points believing that LPR’s service had improved over the last 12 months.
Jane Gorick, managing director of LPR UK, is delighted with this year’s results. She comments: "Understanding how drop points view our service is vitally important. We want to know that the service we aim to deliver is what is received by all. The drop point is ultimately our customers’ customer and, therefore, it is vital that pallet quality and collection service are approached professionally.
"This year’s results have seen us achieve the highest levels of positive feedback, not only for our own performance but also compared to our competitors. It shows that LPR remains the pallet pool operator with the best quality pallet and best service levels. The key to our success is our logistics partner Norbert Dentressangle (formerly TDG), which runs our central contact centre and therefore is the ‘face’ of LPR to the drop points."
This is the eighth year in which LPR has conducted the retail drop point survey in the UK. A representative selection of drop points is chosen for interview by a third party and LPR then acts on the anonymous feedback it receives. The research for this year’s survey was carried out in June 2011.