Wolverhampton, UK, 14 April 2009 – Next day and timed delivery services provided by APC Overnight have increased customer service levels for Axiom Veterinary Laboratories. The company provides animal health testing service for vets throughout the UK and Ireland and uses Exeter-based APC Deadline Distribution to assist it in providing rapid turnaround of test results.
"Our work is time critical because we are providing diagnostic services to veterinary practices that are dealing with sick animals. The APC Overnight network enables us to receive samples in optimum condition and on time. A delay in transporting the samples to us is unacceptable as this can cause problems with analysis and timings," says Simon Wootton, Business Development Manager, Axiom. "Vets are waiting for our results to help them with effective treatments. Therefore, the quality of service provided by the network is paramount to our success."
Simon Wootton says that one of the main benefits of APC is the support of the entire network in providing optimum levels of service.
"Since using the service we have had no problems. Each member of the network has a clear understanding of what is required of them. Because they are independent businesses, each one works to the benefit of their own company and for the greater good of the entire APC Overnight network. They all pull together to provide high quality, consistent service," he says.
Commenting on the support of the local depot, he adds: "APC Deadline Distribution performs track and trace for us and keep us aware of the location of the shipments. This is very useful because if there is a delay with a customer shipping samples to us we can adjust our work schedules accordingly."
Axiom Veterinary Laboratories Ltd offers high quality diagnostic results as standard; these are in accordance with their stringent internal quality control policy, numerous external quality assessment schemes and our certification to ISO 9001. Based in Newton Abbot, Devon, the company provides a wide range of clinical pathology services, including biochemistry, cytology, endocrinology, histopathology, haematology, serology, microbiology, radio-immuno assay and polymerase chain reaction testing.
For more information on APC Overnight, call Jon Barber tel. +44 (0)1753 695200