In recent years, side loader manufacturer Baumann has made changes to its distribution in the UK and is now working with a small network of dealers, who are supported by UK and Italy-based technical and sales support. As part of this programme, Baumann has developed personalised training programmes for its side loader customers.
Baumann side loader training consists of a mix of classroom and structured practical training, both here in the UK and at the Baumann head office in Italy.
"Baumann only produces side loaders, nothing else, so we have been able to develop individual support programmes for all our customers, based on having a unique product knowledge and understanding. Our training programmes encompass a holistic approach to the whole life of the side loader range, which enables our customers to fully benefit from what we believe to be the market leading support within our industry," said Baumann UK’s Andrew Burton.
In the UK, customer training for all Baumann side loaders is coordinated through the company’s UK sales office, under the direction of Technical Manager John Gillan. Once a new side loader has been delivered direct to the customer and commissioned, Baumann initiates a full product training programme for the customer that involves regular UK and Italian training sessions to ensure safe working practices and that the longevity of the product isn’t compromised.
These training programs are not simply classroom based, they include close interaction with the main production line at the Baumann factory in Cavaion, Italy, where engineers are encouraged to work alongside Baumann engineers in the workshop, learning to strip, refurbish and even build new units.
Andrew Burton continues, "Baumann training tends to concentrate on the practical elements of the side loader range as our experience tells us that engineers generally prefer these hands on sessions as they always generate more enthusiasm, and therefore produce better results. Time and time again, we see that it is far more beneficial that engineers work alongside our own staff, interacting and seeing at first-hand how side loaders operate and being able to work on a machine that isn’t mission critical."
Baumann is the world’s largest manufacturer of diesel, LPG and electric side loaders, ranging from 3tonne to 50tonne capacity and all are produced at the company’s manufacturing facility in Cavaion, Italy. A family company established in 1969, Baumann sells its products worldwide through 106 dealers in 76 countries.