B&B Attachments, the UK's leading supplier of masts and forklift truck attachments, has responded to a doubling of invoiced service sales by expanding its fleet of mobile service engineers in West Yorkshire, London & the South East and South West England. The engineers are operating from fully equipped Mercedes Sprinter service vehicles fitted out with hose making equipment for hydraulic connexions and an array of parts matched to service contracts.
Normally, forklift truck attachment suppliers have one or two service engineers to cover the whole of their customer base. B&B Attachments is taking customer service in the attachment industry to a new level by offering improved servicing schedules and faster response times. By the end of 2005, the company will have a fleet of 10 mobile service engineers strategically located throughout the UK.
“B&B Attachments has been carrying out maintenance contracts for many years. However, we are increasingly be called upon by the materials handling industry to undertake call-outs and handle breakdowns and repairs on a national basis”, says John Lamberth, Operation Director at B&B Attachments.
B&B Attachments expanded frontline service will be backed by its service facilities in Cramlington, which has increased its workshop capacity by a hundred percent in line with new business won by its service department. The enlarged workshop facilities enable engineers to fully inspect and set up attachments quickly and efficiently and deal with an increasing volume of workshop refurbishments and major repairs. Other changes have included the purchase of additional plant and tooling and the development of new computer and software systems to improve after sales service.
“As the UK's leading independent distributor of fork lift truck attachments our customers know that we provide a level of service that is unequalled in the materials handling industry,” concludes John Lamberth.
B&B Attachments customer base in both the UK and Ireland covers a spectrum of industries including brewing, manufacturing, construction, warehousing and the paper industry. The company is providing these sectors with a wide range of attachments including keg clamps, double pallet handlers, paper roll clamps, appliance clamps and fork positioners.
Contact:Tel: 01635 232000
Fax: 01635 237444 Web: www.bandbattachments.com