Facilities maintenance service company Clearground is using workforce management technology from BigChange to improve health and safety across its nationwide operation. Specialising in waste management, commercial window cleaning and drainage services, Clearground is using the cloud-based, 5-in-1 solution to ensure the safety of operatives with automated, dynamic risk assessments. BigChange is also helping Clearground identify potential issues at customer sites with intelligent incident analysis, comparing callout rates between similar sites and reviewing historical and current activity.
“Safety and compliance are key to the welfare of our staff and customers and also to the success of our company,” commented Claire Piercy, General Manager at Wirral-based Clearground. “In fact, it’s one of the reasons we selected BigChange. The ability to create customised, dynamic risk assessments and make their completion on-site mandatory goes beyond other systems we looked at. It is more than just a box ticking exercise; it means our operatives really must consider the environment in which they are working and understand what risks that may pose.
“BigChange also helps us look after our staff and customers in other ways,” she continued. “The driver behaviour alerts allow us to identify driving styles that may lead to problems which, when combined with the scoring system, allows us to performance manage drivers to ensure safe working practices. From a customer care perspective, we can monitor the number and type of incidents in relation to agreed KPIs and work with clients to prevent future occurrences.”
From its inception in 2003, Clearground has expanded its operation and now works with organisations such as global student accommodation provider Campus Living Villages, residential rent developers Watkins Jones Plc and premium bar operators Revolution Bars Group. Working across the UK, Clearground provides facilities maintenance services including high-level access window cleaning, industry compliant kitchen extractor fan cleaning as well as industrial and high-pressure cleaning.
Clearground selected BigChange to replace disconnected systems used for timesheet logging, purchase order tracking and basic workforce management. A single-platform CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal, BigChange has already eliminated repetition of data entry between systems, reducing back-office resource and minimising the potential for errors, and has eliminated virtually all paperwork used in the management of the mobile workforce.
Clearground is also using the BigChange platform to schedule routine maintenance jobs and ad-hoc callouts, manage staff holidays, absences and sickness and provide automatic alerts for out-of-hours vehicle use or toll-road driving. Available from any internet-connected device, BigChange gives total visibility of the sales process, from initial enquiry, through quotation to invoicing, something Clearground plans to build on with pipeline analysis and automated marketing campaigns.
“One of the major differences between BigChange and other suppliers is they listen and then they respond,” Piercy concluded, “and, like us, BigChange is a progressive company, so I am confident that as we continue to grow, they will grow with us.”