Utopia Furniture Group has rolled out a 5 in 1 cloud-based system from BigChange that combines mobile apps including electronic POD and vehicle tracking, with customer relationship management system (CRM). After the successful implementation of BigChange as a real-time transport management system, Utopia has now begun extending BigChange to improve back office and sales force automation.
Utopia is the UK’s biggest manufacturer of made-to-order bathrooms. Established for over 25 years and employing 190 people, Utopia designs and builds high quality bathroom suites, bathroom furniture and accessories, supplying through an extensive network of over 600 retailers across the UK and Ireland.
“We have developed a unique build-to-order manufacture and logistics business and that requires us to innovate and invest when it comes to technology. It’s that technology that ensures we retain a competitive advantage,” says David Conn, MD of Utopia Furniture Group.
Utopia has developed a bespoke enterprise resource planning (ERP) system to underpin its growing business but needed to further automate logistics and especially the transport operation. BigChange was introduced initially to provide electronic Proof of Delivery (POD), having replaced their existing system.
“When we discovered BigChange we realised that their technology was way ahead of anything else. What particularly appealed to us was the fact that they had an end-to-end solution that would provide seamless integration of our delivery services with our sales, manufacturing and business functions. Previously we suffered from having disconnected silos of data and that was frustrating. BigChange was also much more affordable so we did not hesitate to switch,” explains Conn.
Utopia drivers are equipped with Zebra ultra-rugged enterprise touch computers that run the BigChange JobWatch App that includes delivery and collection reporting, with line item fast scanning and electronic proof of delivery ePOD, timesheets, expenses and vehicle inspections. With a 28-strong fleet including drawer bar trailers and drop bodies, deliveries are made to retailers and trade customers across the UK from Utopia’s purpose-built manufacturing plant and HQ in Wolverhampton.
“We really like the fact that BigChange is easy to customise” adds Conn. “It means you can get exactly what you want and that’s important in view of our fairly unique business process that involves literally thousands of different, often bespoke, items being loaded on each vehicle for delivery. BigChange offers a complete delivery consignment solution”