WhiffAway, leaders in waterless urinal technology and smart washroom solutions, is using mobile workforce management technology from Leeds-based BigChange to improve the flow of information as it bounces back from the COVID-19 lockdown.
WhiffAway saw its service operation dramatically reduced as pubs, retail and leisure sites closed their doors so moved quickly to support the supply of its new ‘Clean Hands’ infection control range which experienced a huge uplift in sales. Using the 5-in-1 cloud based BigChange solution, WhiffAway has been able to respond to this business diversification, maintaining service levels and adapting to changing restrictions and guidelines.
“Since rolling out the BigChange platform we have realised significant efficiency gains and operational improvements,” commented Sebastian Marshall, Chief Operating Officer at WhiffAway. “However, during the lockdown, and in the period since restrictions have eased, it has really come into its own. BigChange made mobile working, including working from home, easier and it has helped us diversify from a pure service operation into more of a distribution model. The system has also been crucial in helping us to meet a huge surge in demand as our clients return to the new normal.”
Founded in 1992, the award winning WhiffAway Group is a leader in waterless urinal technology, biological solutions and closed systems. Headquartered in High Wycombe, UK, and with offices in the Middle East, America, South Africa and mainland Europe, WhiffAway distributes its washroom products and service lines to over 35 countries around the world. WhiffAway holds one of the largest portfolios of intellectual property, with 17 global patents, and has the fastest ‘concept-to-completion’ capabilities in the industry.
WhiffAway attributes the bounce back of its service operation in part to the 5-in-1 mobile app from BigChange. Part of an end to end cloud based solution, the JobWatch app replaces all paperwork and synchronises in real-time with centralised management software. Providing a single platform CRM, Job Scheduling, Mobile App, Tracking and Customer Portal, the BigChange solution gives managers at WhiffAway a one-stop-shop for management intelligence and complete visibility of the mobile operation from any mobile device.
“We have a reputation for innovation based on a thorough understanding of customers’ requirements,” continued Marshall, “and that is a quality we see reflected in BigChange. BigChange are always looking at how they build on their core 5 pillar offering with solutions already on offer, such as the Collaboration Network, and planned developments, for example a customer ‘self-serve’ option.”
WhiffAway is currently using the BigChange Network to automate its sub-contracting operation in Northern Ireland extending the geographical reach of its service operation with a seamless WhiffAway quality branded solution for customers.
“The Network has allowed us to engage with other BigChange users so we can operate beyond the scope of our current workforce,” Marshall added. “We have established symbiotic relationships which will allow us to organically grow the business and I can see the potential of the Network to connect with other new suppliers to increase our product portfolio and service offering.”
The BigChange Collaboration Network provides a secure and private environment for business to connect with other businesses and discover new opportunities. Using the Network, WhiffAway can allocate jobs to these businesses, automatically tracking job progress, streamline reporting and billing, whilst maintaining their brand presence and quality assurance standards.