ByBox, the UK market leader in field service solutions which has transformed the market with its innovative approach, exhibited at the Service Management Expo 2011 at the Pavilion, NEC, on September 20 and 21.
ByBox has led the way in delivering a single platform supply chain solution which streamlines customers’ supply chains resulting in greater efficiency of engineers on the ground as well as cost savings on stock-holding.
Central to ByBox’ success is its model of delivering parts in-night, pre 8am to a network of 18,000 drop boxes at more than 1,350 locations throughout the UK, ready for an engineer before the start of a day’s work.
Equally crucial is ByBox’ award-winning Thinventory ™ software platform which tracks the whereabouts of parts at all times, enabling customers to reduce their stock-holding and free up valuable working capital.
Used in conjunction with Vanventory, which keeps track of parts stored in engineers’ vans, it gives completely visibility of the supply chain. Developed and owned by ByBox, Thinventory ™ scooped the prestigious Best Use of Technology prize in the Motor Transport Awards 2011.
Visitors to Service Management Expo, Europe’s only dedicated annual event for the field service market, were able to learn about the company’s expanding range of services.
They could see for themselves why a host of blue-chip companies, including Coca Cola Enterprises, Konica Minolta, Siemens and Computacenter, have flocked to ByBox for an effective, efficient, flexible and reliable field service solution.
Stuart Miller, Chief Executive and co-founder of ByBox, said: "ByBox operates 24 hours a day, 365 days a year to deliver what our customers want – a predictable, reliable and dependable network which saves them money.
"We work in partnership with our customers and will continue to listen to them and then deliver effective ways to strip costs out of their supply chains while improving the service which they in turn give to their own customers."
In addition to its drop box network in the UK, Republic of Ireland, France and the Benelux countries, ByBox operates a network of more than 30 Forward Stock Locations in the UK that are open 24 hours a day.
The company also has its own dedicated repair centre, a nationwide Technical Courier service for simple swap-outs and installations and a high-end engineering service provided at variable cost for more challenging engineering fixes.
Founded in 2000, ByBox has rapidly grown to become a £37 million company, picking up a host of awards along the way, including appearing in the Sunday Times International Track 100 (2011), Sunday Times Tech Track 100 (2008) and being named the UK’s fastest growing technology company in the Deloitte Technology Fast 50 in 2007.