MHW Magazine News and stories from the Materials Handling Industry
Coca Cola, the most valuable brand in the world have a longstanding reputation for excellence; they maintain this reputation by working with companies that are leaders in their field, one of these companies is ByBox. This innovative company provide a unique, groundbreaking service and with a network of 18,000 electronic drop boxes at 1,350 locations across the UK; they are able to deliver crucial parts for companies pre-8am, allowing engineers to get their jobs done quickly and conveniently.
As well as helping improve productivity and reduce costs, ByBox provide the added benefit of operating a unique Thinventory software platform that gives complete visibility of the supply chain at all times. The system can also be used to return faulty parts still under warranty directly to the manufacturer; this has enabled Coca Cola to claim nearly £500,000 in warranty returns in just 1 year! Return parts are simply placed back into the drop box by an engineer and ByBox routes them to its Coventry hub where items under warranty are identified, labelled and redirected to the supplier as a return under warranty.
Susanna Clarke, of Coca Cola Enterprises, said: "We wanted to increase our effectiveness and after a series of trials were impressed with the range of services that ByBox could offer. Using ByBox has resulted in a greater productivity by engineers as all the items they require are available at the start of the working day, enabling them to concentrate on the job in hand."
Prior to using ByBox, Coca Cola Enterprises had traditionally made deliveries to an engineer’s home but this resulted in a number of missed deliveries, damaged items and a number of claims as some items went missing altogether. With ByBox, as all parts are tracked through the Thinventory ™, Coca Cola knows exactly where its spare parts are at all stages of the journey, including time spent in an engineer’s van. This enables the company to keep stockholding to a minimum, thus saving more money.
ByBox have worked closely with Coca Cola and even manufactured 180 bespoke boxes for the larger items that Coca Cola deliver regularly to their field service engineers. Driven and constantly working to exceed the expectations of both their existing and new customers, just like Coca Cola, the ByBox brand has fast become of the most valuable brands in their field.
