Capita ensures safe delivery

for National Health Service surveys through APC Overnight

Capita Health Service Partners, Survey and Research Unit, has appointed APC Overnight to provide rapid and safe deliveries for National Health Service surveys. The largest UK-wide parcel network enables cost-effective, flexible services to the Survey and Research Unit's clients throughout the British Isles. With online end-to-end tracking and electronic Proof of Delivery, the Unit is confident that parcels can be traced throughout the delivery process, which is extremely important as clients are often based on large hospital sites.

“Before selecting APC Overnight's local depot, APC Able Services, we used several different companies. We now have a cost-effective single point of contact and much greater flexibility as the local depot understands our time-delivered service requirements for staff surveys, reports, CDs and DVDs to over 165 different clients,” said Aimi Blueman, Deputy Head of Surveys and Research, Capita Health Service Partners, Survey and Research Unit.

Capita Health Service Partners specialises in providing HR consultancy, research and support services to organisations in the health service and wider public sector. More than 600 organisations benefit from the organisation's expert advice and support. Its clients include the Healthcare Commission, Department of Health, Strategic Health Authorities, NHS Trusts, PCTs, NHS Employers, Pay Review Bodies, hospices, GPs, private hospitals, universities, local authorities, and the National Probation Service.

“Our clients are based all over the UK and it is important for us to be able to get our documents to them quickly and with APC Overnight we have the confidence that our projects are in safe hands. The ability to stipulate a time of delivery has helped us to meet our clients' requirements more fully. Also the ability to track our parcels and inform the client of who has signed for them and the time they were received has helped boost efficiency,” adds Blueman.

With a demanding mix of projects the Survey and Research Unit fully appreciates the local service and national reach of the APC Overnight network.

“Sometimes we have to delay collection or arrange special pick-ups and this is never too much trouble – even when faced with 250,000 staff surveys going out to 165 different organisations in a short space of time,” concludes Blueman.