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Charters set a benchmark in customer service

Prohire Plc, the commercial vehicle hire and fleet management specialist, has issued two ‘Charters’ that describe in clear terms the company’s service pledge to its customers.

The two documents, the ‘Contract Hire and Repair and Maintenance Charter’ and the ‘Rental Charter,’ provide summaries of both the service and conduct Prohire’s customers can expect throughout their relationship with Prohire.

Dave Barlow, Prohire’s Group Commercial director, comments: “Prohire aim to have an open, honest and mutually beneficial relationship with all of its customers.

“By setting out our customer service pledge for our core Contract Hire, Repair and Maintenance and vehicle rental products within our business in our new ‘Charters,’ we feel we have given our customers and prospective customers, the peace of mind of knowing exactly what Prohire will deliver.

“The ‘Charters’ are, we believe, a benchmark in customer service excellence.”

Each of the documents contains a number of promises written in clear English, covering issues ranging from delivery and collection of a vehicle to contract confidentiality and KPI reporting.

“Our business is growing,” says Dave Barlow. “Our customers enjoy the excellent service levels and commitment that we bring to every contract. They also benefit from the fact that because we are independent, we are able to specify the precise vehicle make and model to satisfy our customers’ operational needs.

“Our new business charters have been prepared to let everyone know exactly what Prohire stands for.”

Prohire PLc is one of the UK’s fastest growing commercial vehicle hire and fleet management specialists.

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