City Link, one the UK's leading express parcels carriers, has announced the opening of a major new depot in Coventry as part of a programme to expand the company's nationwide depot network.
The company has invested £650,000 in the new site at the Gallagher Business Park in the north of the city, which will open for business in October. The new depot will replace City Link's depot in Phoenix Way, Coventry, and will handle about 64,000 items every week.
The new site is four times the size of the Phoenix Way depot and will also house a dedicated Customer Care Centre for City Link's major accounts as part of the company's ongoing customer care improvement programme.
The new Coventry site is one of four that will be opened by City Link by the autumn.
New depots will also open in Worcester, Norwich, and Stoke by October in an aggressive expansion programme which will also see the Cwmbran depot refurbished and the Oxford depot extended.
Nick Burditt, Depot General Manager for Coventry, said: “The new Coventry depot will give us an excellent platform for delivering a high quality service in and around Coventry.
“Also, the investment in a Customer Care Centre offers a real opportunity for us to consolidate our competitive advantage for our major accounts. It is a unique opportunity to differentiate from the rest and this increased effort and focus on responding to our customers' demands is paying dividends by ensuring that we retain and grow with our customers and develop further business opportunities.
Stuart Godman, City Link's Sales and Marketing Director, said: “These new depots will increase our capacity and will help us further enhance our commitment to our customers who are the very core of our operation.
“The investment marks our commitment to continue to grow the business and provide our customers with the exceptional service they deserve.”
City Link employs more than 8,000 people, operates a fleet of 4,000 vehicles and nearly 100 depots throughout the UK, and delivers about 350,000 parcels every day.