The Wirral-based company beat off stiff competition from rivals to land the contract to keep DPD and Interlink’s material handling systems, such as conveyor belts, in tip top shape.
Now Sovex, which specialises in the design, manufacture, installation and maintenance of conveyor systems, is creating five extra jobs to keep up with demand for its state-of-the-art Sovex Service Connect system which provides a 24 hours a day emergency response to its servicing customers.
The national team of 30 service engineers will be boosted with the recruitment of four additional engineers, plus an additional support team staff member.
From its Prenton headquarters Sovex already provides the Sovex Service Connect system to many of its blue chip clients such as UK Mail, DHL and Yodel with a guaranteed response time of between one and four hours to any breakdown of material handling equipment at depots nationwide.
The recent DPD and Interlink contract win has put Sovex right on course to meet its ambitious aim of boosting turnover by 50 per cent from £8m to £12m this year.
Steve Hamilton, Sovex’s national servicing manager, said: "We’re over the moon because the DPD and Interlink contract is a big win for Sovex. It’s very difficult to win that kind of work and that’s why it’s worth its weight in gold to us.
"Sovex Service Connect has grown rapidly over the last few years because, in a nutshell, it helps our customers save money. If a conveyor belt breaks down money is wasted every minute that it’s out of action. That’s why a rapid response, like that provided by Sovex Service Connect, is crucial."
Sovex’s service engineers are dotted all over the UK and are trained to service, repair and maintain any material handling system, not just Sovex’s. As well as vehicles filled with the most commonly used spare parts the Prenton headquarters has spare pieces of equipment it can lend to customers during a breakdown . This allows them to get up and running again quickly while Sovex engineers manufacture them a new unit.
Sovex Service Connect provides customers with minute-by-minute electronic tracking of a breakdown call out including the engineer’s exact location, spare parts used and notes on the job undertaken.