relations with International and UK customers. International transport company T & P Horsley has revealed the considerable part that Coolload, Europe's only online refrigerated freight exchange service, has played in securing and developing their customer contacts.
With over twenty years experience in the international transport of both refrigerated and ambient goods, Trevor and Pat Horsley established T & P Horsley in 2002. From their base near York the company offers a personal service and is able to collect and deliver a wide variety of goods including fresh, frozen and ambient food, drink, pharmaceuticals, flowers and plants for delivery to any destination in the UK or Europe.
Subscribers to the Coolload system since 2004, T & P Horsley were first alerted to the benefits of the award-winning freight exchange service when they sought support from a hired refrigerated trailer operator to assist with a regular service to Italy transporting refrigerated healthcare products and foodstuffs for a major shipping agent.
Using the Coolload service, T & P Horsley were able to source loads for the return trip to the UK, and were also ultimately successful in securing regular customers, as Trevor Horsley, driver and partner of T& P Horsley, elaborates:
“The very first time we looked at Coolload we were able to find a refrigerated load back to the UK from Italy. This continued with the return load becoming a regular customer of ours.”
Since becoming members of Coolload, T & P Horsley have expanded their client operation and adopted the latest technological equipment including GSM phone and Internet Email connection fitted to all vehicles, ensuring that their vehicles can be contacted twenty-four hours a day, seven days a week, whether in the UK or Europe. Testifying to the important role played by Coolload in the continued growth of their business, Trevor Horsley adds:
“Even now in 2007 we still regularly use the services of Coolload and its customers for both import and export work. Depending on where in the UK we deliver we can normally find a load back to our head office in East Yorkshire, cutting our empty running down to a minimum. We cannot envisage ever being without the services of Coolload.”
T& P Horsley's website, for more information, is www.tandphorsley.co.uk