Retail solutions specialist Torex has implemented a nationwide next day courier service from APC Overnight for its mobile computing support division. The Torex Mobile POS Support department supplies Motorola, Intermec and other Mobile POS terminals to a range of customers throughout the UK. Since using the parcel network, Torex has improved its customer service levels and has a clear view of shipping costs. This also enables the company to compile accurately priced new business proposals based on guaranteed next day deliveries.
"We chose APC Overnight because we needed a more flexible, guaranteed next day delivery service that would better suit the needs of our customers. We are a demanding customer because our clients need our products to run various functions with the mobile computers in their stores. Late delivery of new equipment could cause major problems for them. Also, in the event of a mobile computer failure, or when faced with routine repairs, we have to be sure that the exchange equipment is delivered to them when they expect it," says Helen Slaven, Vice President of Retail, Torex.
Since using the network Torex reports that Torex Mobile POS Support department can now concentrate on the business as they no longer have to waste time chasing late deliveries and lost items.
"We have every confidence in our courier service. APC Nexday Overnight has ensured that when we say we will deliver product, we deliver it. The team has made urgent deliveries in person directly to customers from the Bolton depot. The drivers will also wait patiently for customers who need to return equipment to us, or they will return later on when it is more convenient for the customer. This is exceptional and it upholds our service delivery promises," says Helen Slaven.
Torex Mobile POS Support utilises the NetDespatch online booking and tracking system, which was installed by the local depot. However, the company has not had to use the system to track shipments as everything runs smoothly and accurately to plan.
"The NetDespatch system speeds up our administration, and allows us to see our shipments as they move through the network. We have not suffered losses or late deliveries to date and don’t expect to, but we have the reassurance that we can quickly locate a parcel should we need to, allowing us to take corrective action," says Helen Slaven.
Torex is the leading global provider of innovative, integrated technology solutions to the extended retail marketplace. The organisation has 20 years’ experience of working in partnership with some of the world’s most forward-thinking retail, hospitality, petroleum and convenience brands, providing them with cutting edge integrated software, hardware and services.