New solution helps reduce fuel use and on-road time for engineers
Increased visibility across fleet helps UKDN customer service drive
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"Not only has Fleetstar had a significant impact in the ways we had expected, but our team also stumbled on more improvements, just by having increased visibility of our fleet activity."
Richard Thomas, Director, UK Drainage Network
The UK Drainage Network Ltd., the UK’s leading independent drainage company, has rolled out Cybit’s telematics across its national fleet as part of an ongoing investment programme to continue to deliver the highest levels of service from its 12 centres around the country.
Cybit has worked alongside UKDN to reduce the average travel-time from job to job by 10%, and improve emergency response times by 30 minutes through the ability to dispatch the closest available engineer.
Cybit has dramatically reduced back-office administration time which has allowed front-line staff to communicate ETAs and updates with customers. Operationally the business is also reducing the total fleet fuel spend through combinations of driver behaviour and job allocation.
"Fleetstar has been a revelation to our organisation," commented Richard Thomas, Director, UK Drainage Network. "Not only has it had a significant impact in the ways we had expected, but our team also stumbled on more improvements, just by having increased visibility of our fleet activity. We have improved many areas of the business since implementing Fleetstar and we’re beginning to see progressive layers of bottom-line benefits."
The reports generated by Fleetstar also enable UKDN to manage adherence to its leasing agreements – which cover 90% of the fleet – by monitoring mileage and other maintenance requirements. In addition the system provides reports on timesheets, to make the management of out-of-hours working much more efficient.
Steve Towe, Director, Cybit: "Organisations often implement technology solutions to serve a specific purpose – however, Fleetstar’s modular design covers many areas of fleet activity and gives valuable business insights that produce lasting improvements. The UK Drainage Network is yet another example of a business using Fleetstar to enhance its bottom-line efficiency, while also making their brand more powerful. Service improvements and a commitment to using less fuel – thereby reducing emissions – make the UK Drainage Network a much more prominent brand in the industry."
Cybit provide powerful reporting capabilities facilitate effective management of operational costs and productivity and support strategic initiatives around Carbon footprint; compliance with legislation and driver behaviour. The strategic importance of Fleetstar-generated information extends beyond vehicle tracking into the heart of the enterprise: Fleet derived information can be directly integrated into a range of business systems to improve the efficiency of the entire organisation.
Cybit were recently recognised by the Sunday Times as the fastest-growing UK telematics provider because of the low-risk business model and customer methodology utilised in providing the range of second-generation telematics enable services.