The UK’s favourite parcel delivery company DPD has announced plans to open its own parcel shop network in June. The new venture, to be called DPD PickUp, will create 22 new jobs initially.
The plans were announced at the official opening of the head office of the new division in Stoke. The building was unveiled by DPD CEO Dwain McDonald and Stoke City player Peter Odemwingie.
DPD plans to establish its own unique network of 2,500 outlets with a DPD PickUp point within ten minute of most people in the UK. DPD also announced the Numark Pharmacists chain as the first member of the new network, with further announcements likely in the coming weeks.
Customers will benefit from DPD PickUp in three key ways: Firstly, the option to deliver to the nearest DPD PickUp point will be offered at the point of sale, as a convenient alternative to a DPD home delivery. Second, a DPD PickUp delivery will be one of the ‘in-flight’ options available in DPD’s text and email notifications ahead of a scheduled home delivery. So if customers aren’t going to be at home they can divert their delivery to a DPD PickUp point at any time before the delivery is made. Finally, customers can manage any returns via their local DPD PickUp point.
DPD’s CEO Dwain McDonald commented: "This is all about giving our customers choice and a quality experience. We think our existing home delivery service is the best in the business, and customers agree, voting us top in both Which? and MoneySavingExpert polls recently. But we never stand still. In future, we will be able to offer customers a choice between a one-hour timeslot home delivery or a DPD PickUp delivery.
"Our aim is to offer a collect and return service with a difference. We’re looking to give DPD PickUp customers an outstanding service experience – from the communication at purchase about their delivery options, right through to the PickUp shop environment and the service they receive there – which means working with high quality retail outlets who share our customer service ethos.
"We know that some customers can’t be at home for deliveries and they currently use our in-flight options to leave parcels with a specific neighbour or in their chosen safe place, but DPD PickUp will give them another option. With DPD they will get real-time communication via text or email so that they know exactly where their parcel is and when they can collect it. Many online shoppers are used to Click-and-collect as an option these days, so DPD PickUp gives retailers another great option for their customers at the point of sale."
DPD is the fastest growing major parcel delivery company in the UK and has created over 2,000 new jobs in the last two years as a result of an unprecedented UK expansion. In that period, the company has opened 18 new or replacement depots, including nine state-of-the-art, purpose built facilities. Meanwhile, construction of DPD’s new £100m parcel hub at Hinckley in the East Midlands is now complete. The facility, which will be the largest of its kind in Europe, is on schedule to open in 2015, creating another 1,000 permanent full-time jobs.