Easilift Loading Systems is reporting a 30% growth in its service business during the past 12 months – a success the company attributes to the developments it has made in its after-sales approach.
The company – a leading provider of loading solutions whose client base includes major names such as Tesco – is currently expanding further into the UK market by recruiting more service engineers and service salespeople. Alongside this expansion of resource, Easilift is also promoting the benefits of preventative maintenance to their customers through an initiative of changing parts in time (or "CPIT") which ensures maximum up-time within the loading bay.
According to Easilift, making simple, pre-emptive routine repairs can often prevent more widespread breakdowns from occurring, consequently helping the customer to avoid more expensive repair bills.
"By adopting a proactive culture of changing components that cost a few pounds, it can help to avoid more expensive repairs that can run to hundreds if not thousands of pounds," comments Rob Fay, Managing Director of Easilift Loading Systems.
"The philosophy behind ‘Change Parts In Time’ is to protect against this eventuality by routinely replacing these often-neglected components as part of an integrated programme of Planned Preventative Maintenance."
Items commonly checked within the CPIT programme include door lifting cables, door rollers, hinges, locks and switches, which are routinely replaced.
"These vital components are a critical part of any loading bay product, and are subjected to tens of thousands of operations per year to assist the smooth, safe and fast operation of docks, doors and other loading bay equipment," explains Rob Fay.
"Loading bay products are often required to function in environments of extreme cold or extreme moisture, and after several years of wear and tear the components inevitably wear out and cease to perform."
The knock-on effects of component failures can vary from the immediately dangerous to those which are commercially undesirable. Another consideration is the impact of downtime to the customer operations whilst more lengthy repairs are being carried out.
The cost implications, whether due to legal penalties for breaching safety guidelines, lost revenue caused by a decrease in productivity or voiding the warranty on loading equipment, can be significant.
"By adopting a policy of CPIT we help our customers to protect and prolong the lifetime of their equipment and products by never reaching the point where these risks become likely," confirms Rob Fay.
"Changing parts in time is a simple, straightforward process – but the benefits in terms of minimising disruption, protecting employees and maintaining an efficient working environment are enormous," he adds.