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eBay Enterprise adds Voice Automation with Mountain Leverage

Mountain Leverage LLC, a Vocollect® Premier Total Solutions Provider with Honeywell for supply chain logistics, has announced that eBay Enterprise, has selected Mountain Leverage for its voice implementation. The customized Honeywell solution will be used for picking and packing in the eBay Enterprise facility in Louisville, Kentucky to optimize workflows, increase order accuracy and improve fulfillment efficiency to shorten delivery times.

eBay Enterprise, an eBay Inc. company, is a leading global provider of cloud-based, retail-optimized commerce solutions, order management, warehouse and store fulfillment, customer care, and marketing solutions. Operating more than six million square feet of warehouse fulfillment space throughout the United States, Canada, Germany and the United Kingdom, eBay Enterprise provides merchants best-of-breed, innovative solutions to help them compete and win. “eBay Enterprise powers brands and retailers to deliver exceptional consumer experiences and optimize its business to grow faster and more profitably, than they could on their own,” says Tom Barone, Vice President of North America Operations, eBay Enterprise. “We aggressively reinvest in our operations to provide our clients with industry-leading technology, scalability and speed to support their growth.”

eBay Enterprise selected the Mountain Leverage voice solution to meet the exacting standard which today’s consumer expects from their retail experience. The improved voice workflows were first introduced in the picking area and within weeks extended into the packing operations. “By implementing voice technology in both our pick and pack operations, we have seen higher productivity rates and improved accuracies by simplifying the current process and providing associates a more efficient hands-free alternative – all important factors to further drive success during peak,” says Barone.

eBay Enterprise chose Mountain Leverage for this fulfillment center automation project based on its proven track record of delivering results on hundreds of integrations around the world. And Mountain Leverage did so once again- on time and well in advance of the extreme demands retailers face in the days surrounding Cyber Monday. eBay Enterprise selected Honeywell’s Vocollect Talkman A730 Solution and the ergonomic SRX2 Wireless Headset, along with Vocollect VoiceCatalyst software.

By leveraging speech recognition and hands free/eyes free voice technologies, companies become more efficient, productive, and accurate. “We are very pleased with the initial efficiency and accuracy gains achieved in both picking and packing at the eBay Enterprise facility in Louisville,” says Alex Reneman, President of Mountain Leverage, LLC. “It’s great to play a role in their initiative to increase productivity and solidify customer satisfaction in their very busy season as one of the premier omnichannel retailers.”

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