“As a growing online business, our success has been driven by excellence and innovation in merchandising, marketing, supply chain, and the related technology that helps power these facets of our business,” said Mary Kaufman, Senior Director, Transportation Systems, Wayfair. “Descartes’ home delivery solution assists us in enhancing the customer’s experience from purchase through to final delivery while optimising the use of our delivery resources. Our successful pilot implementation convinced us to expand our Descartes-based advanced home delivery service to other large metro areas in the U.S.”
Descartes’ home delivery solution helps retailers grow revenue, increase margins and provide a differentiated customer service experience. The cloud or on premise-based solution enables retailers to offer customers flexible and tighter time-window choices that can maximise delivery convenience for customers, increase revenue through premium delivery services, reduce logistics costs and capture critical delivery information.
The solution features dynamic appointment booking, advanced optimisation and integrated mobile technology. Its comprehensive capabilities address the entire delivery lifecycle from delivery appointment scheduling, delivery route planning and execution, real-time GPS-based mobile solutions for route management and proof-of-delivery, and automated pre- and post-delivery notification services. Built on an enterprise class, web-based architecture, Descartes’ home delivery solution also connects and synchronises internal and/or third-parties involved in the delivery process.
“Descartes is pleased to help an ecommerce leader, like Wayfair, enhance its customer experience and maximise the productivity of its delivery operations,” said Andrew Roszko, Senior Vice President of Sales at Descartes. “As the growth of ecommerce continues to reshape supply chains, Descartes’ home delivery solution can help retailers offer customers more delivery and value-added service options, gain greater control over delivery execution, and ultimately help to ensure a positive delivery experience to foster greater brand loyalty.”