To those of you who are covering the current air travel disruption, may we remind you that affected passengers will be able to make certain claims under the EU Air Passenger Rights Regulation.
Air carriers need to provide assistance and care (meals, refreshments, hotel accommodation, telephone calls etc.) in relation to the waiting time, including the right to reimbursement or re-routing to affected passengers (Regulation 261/2004)
http://europa.eu/legislation_summaries/consumers/protection_of_consumers/l24173_en.htm
See also the useful information provided on the website of the UK's Consumer Watchdog for the Aviation Industry, the Air Transport Users Council http://www.auc.org.uk/
On cancelled flights: http://www.auc.org.uk/default.aspx?catid=306&pagetype=90&pageid=9367
On delayed flights: http://www.auc.org.uk/default.aspx?catid=306&pagetype=90&pageid=4404
For more information, please contact the London press office on 020 7973 1971 or the UK Air Transport Users Council on 020 7240 6061.