MHW Magazine News and stories from the Materials Handling Industry
The UK’s premium express delivery company City Link has reinforced its ongoing commitment to long-standing customer Thomas Plant (Birmingham) Ltd – established in 1850 and trading as Kitchen Craft – by investing in a new joint liveried trailer.
The eye catching vehicle is a symbol of the strong partnership between City Link and Kitchen Craft and serves to raise the profile of both companies nationally.
Kitchen Craft has been a City Link customer for seven years. As part of its contract, City Link handles the delivery of 150 consignments to Kitchen Craft retailers across the UK, including Ireland, every night.
The 40ft double deck liveried trailer will be used to trunk Kitchen Craft products to retailers up and down the country.
Earlier this year Kitchen Craft picked up the Gold Award for Excellence in Service at the Excellence in Housewares industry awards – the 10th time in 11 years!
Tony Elliot, General Manager of Kitchen Craft, said the accolade was testament not just to the service provided by Kitchen Craft staff but also by its various suppliers, including City Link.
He said: "We came to City Link through its acquisition of Target Express in 2006. By that point we had been with Target for three years. Even though the company was going through a major change we were unaffected.
"The high service levels have remained constant and we still deal with the same staff at City Link today as we did with Target Express in the beginning.
"Over the past seven years City Link has played a major part in our everyday operations and I have to say since day one we have never looked back."
He added: "We don’t look at City Link just as a supplier but more of an extension to our business. Without the standard of service we receive from the company and our other suppliers these accolades would not be possible. We look forward to continuing this partnership for many years to come."
Stuart Godman, Managing Director of City Link, added: "Kitchen Craft operates in an extremely competitive market and as with all our customers they expect the highest levels of service from us so they in turn provide their customers with the highest levels of service.
"As the UK’s premium express delivery company we constantly strive to provide levels of service which are second to none – an ethos which has become synonymous with the City Link brand."
Earlier this year City Link won the award for Customer Care in the prestigious Motor Transport Awards. The company beat off stiff competition from transport and logistics companies across the UK to win the award in the annual event, widely recognised as the industry Oscars.
