since its implementation in January this year.’
Ofgem confirmed that, for micro-businesses, it requires clear and transparent contract terms and conditions and limited contract rollovers.
However, it said the regulation of the provision of energy by third parties – including third party sales activities) is covered under the Business Protection from Misleading Marketing Regulations 2008, which is enforced by the Office of Fair Trading (OFT). Ofgem stated that it ‘does not have enforcement powers under these regulations.’
It said it would, however, make the OFT aware of evidence of mis-selling by utilities companies and third parties representing them.
Ofgem also reminded business owners that, in cases where a complaint to a supplier has not received a response deemed satisfactory, they might be able to pursue it with the Energy Ombudsman.