Next day delivery supported by innovative online booking and tracking from APC Overnight is giving a leading edge to analysis and test equipment specialist Gas & Environmental. The company ships up to 300 items each day to a wide range of customers including National Grid, Connaught Gas Compliance and Wolseley Group through the UK-wide APC Overnight network via the local depot APC Hand Delivery in St. Albans.
"We have many thousands of customers throughout the UK who need their equipment calibrating annually to conform to Gas Safe Register standards. APC Overnight provides a high quality, reliable service that ensures that all the equipment we handle gets to our customers safely. This is backed up by the electronic audit trail provided by the online system," says Kevin Mileson, Gas & Environmental’s MD.
"The NetDespatch system installed by APC Hand Delivery is extremely efficient and is an essential part of the courier service. We are able to book collections online, print despatch labels and track shipments throughout the APC Overnight network," he says.
Keeping customers informed about the status of their equipment is also an added benefit reports Mileson. "The system automatically notifies our customers by email that their equipment has been despatched. They are then able to track the parcel right up to the point of delivery. Our customers appreciate this proactive approach and they are happy to use the service for sending equipment to us," he says.
For large shipments, Gas & Environmental utilises APC Overnight’s secure service for enhanced security.
"The standard service has proven to be extremely secure and provides full traceability with proof of delivery viewable online as well as in hard copy. We know precisely who signed for the items and when. Some consignments may contain a large number of items and the secure service gives added peace of mind for us and our customers," says Mileson.
As well as providing expert calibration services, Gas & Environmental repairs and services most types of gas detectors, flue gas analysers, pressure meters, temperature meters and electrical test instruments.