Huyton Plumbing and Heating Limited (HPH) has implemented a revolutionary integrated mobile workforce management and vehicle tracking system from Masternaut Three X. The real-time system has optimised the entire HPH installation and maintenance operation, enabling rapid response with enhanced levels of customer service and reducing the company’s annual fuel bill by a third.
Masternaut Three X’s innovative and flexible web-based solution has been tailored to meet the individual requirements for each of HPH’s clients using the company’s innovative satellite tracking system, together with the X-Service Pro mobile workforce and VisuLive customer service applications. The fully hosted and managed system works over the web displaying essential information on a large plasma screen in the call center. Company operatives and clients have various levels of system and information access and managers have access on PDAs out in the field.
"Having a robust electronic real time system to manage heating, plumbing, electrical and general building operations is an essential requirement for the majority of our customers and it is also helping us to win new business," says Phil Crosby, Director. "It has eradicated lost job sheets and duplication, as well as giving our key clients an instant view of all scheduled jobs and work in progress, with Proof of Delivery."
Phil Crosby says: "The benefits of the system are many and we are finding new things we can do with it almost every day. For example, we have made significant savings on paper as all jobs are sent directly to our engineers using PDAs, van insurance savings, our response times have reduced as the system enables us to get staff to site quicker, jobs are more easily allocated as we can instantly see who is doing what and where. We even recovered a stolen van using the system before any tools and materials could be removed!"
"In addition, the system backs up our customer billing as we can show precisely how much time has been spent on site, with arrival and departure times, as well as details of parts and equipment used. We are even able to optimise our spare parts inventory as the system allows us to see stocks carried by each vehicle. This allows us to get essential parts quickly to site and has eliminated excess stock," he adds.
HPH provides a range of services across the North West of England for Housing Associations, Housing Trusts, Councils and Private Tenants. Some of these have developed into long term partnering contracts. The company’s services include central heating, general building, gas, electrical, plumbing, drainage, house and garden clearance.