HCEE Hyundai Construction Equipment Europe announces the appointment of Agnieszka Kilshaw as new Spare Parts manager for the European market. She will be in charge of the complete parts organization, both for the Construction Equipment and Material Handling business units. Agnieszka brings 13 years of experience in Parts Sales. She was previously involved in business development, key account management and parts logistics for various companies. She will report directly to the Managing Director HCEE, Alain Worp. Agnieszka is Polish from origin and speaks fluent Polish, English and French.
Spare Parts Department: important pillar for success at HCEE
“In a company like Hyundai the Spare Parts Department is a real driving force. It is a pillar without which we could not operate as all the other departments depend on our efficiency and rapidity. My vision is very clear. The main pillars are High Parts Availability, Service Efficiency and Overall Customer Satisfaction. Like all the businesses on the market we strive to achieve better results and make the company grow. However, for us in the parts department, the key value is customer support and satisfaction. We want to make sure to know our customers and their needs and to develop a long term relationship with them through which all together we will promote the brand image and make Hyundai Construction Equipment Europe a top player in the construction market. I know that together with my team we will be able to prove the quality of our products and personalized service.” – said Agnieszka Kilshaw.
“We are happy to welcome Agnieszka Kilshaw in our Hyundai family,” said Alain Worp, Managing Director HCEE, “By giving a leading role to the spare parts manager we wish to establish and maintain good relationships with our customers and to exceed their expectations. Our brand new, 13,000 m² parts warehouse in Tessenderlo, Belgium, is an element that will help us in achieving this goal.”