As part of a continual process to find ways to improve its instrument hire services, Ashtead Technology recently conducted a customer survey which highlighted the need for an improved system for instrument returns. In response, Ashtead has implemented a new collection system that the company claims is simple and hassle-free.
Marketing Executive Stewart Curtis explains: "The survey results indicated a high level of satisfaction with the quality of the instruments and technical support that we provide. However, some of our clients wanted to avoid unnecessary hire costs caused by equipment that was not returned immediately at the end of the hire period.
"To resolve this potential issue, we have worked with FedEx to create a system which will ensure that equipment is ‘off-hired’ on the day of collection, and if UK customers are able to request collection by 11.30am, we will usually be able to collect on the same day."
To further simplify the process, return shipping labels are supplied and equipment can be returned in the original packaging if desired. Signed collections will take place at FedEx verified addresses between 12 noon and 6pm.
The new system has been running for several weeks now and Stewart says "The new process has been very popular with customers, which is great news because it contributes to one of our main goals; to provide simple, easy access to the latest technology."