Kinesis vehicle tracking and telematics systems are delivering real time, business critical information for Dave Kirby Couriers, one of the UK’s major independent courier companies.
Based in Yorkshire, the business offers premier express and same day services, transporting anything from passports to delicate antique paintings across the UK and Europe.
Using Kinesis, the courier’s management team has gained real time visibility of the entire mobile operation. The team can now access vehicle and driver performance data and respond to customer requests with accurate and timely insight.
Dave Kirby Couriers operates its own fleet of delivery vehicles, ranging in size from cars to arctic trucks and small vans, to fixed body lorries. “Our service is all about delivery!” commented Andrew Dennis, Account Director at Dave Kirby Couriers. “So I need to know where my vehicles are at any point in time.”
Using Kinesis, management has gained fantastic visibility of the location of every vehicle. The technology provides location updates every 30 seconds and information is readily accessible from an easy to interpret single map screen. “Prior to the implementation of Kinesis, we spent a lot of time on the phone to drivers asking where they thought they were and when they expected to finish their current job. This was not good practice for drivers, it was not efficient for back office staff and it didn’t deliver good customer service,” continued Dennis. “Kinesis was therefore originally implemented as a means to track vehicles, but it offers so much more!”
Chosen for its ease of use and value for money, Kinesis brings key features such as driver performance data including speeding, harsh braking and accelerating and idling, in addition to integrated fuel cards and vehicle tracking. The ability to instantly access a driver’s location together with accurately calculated and regularly updated time of arrival is helping to improve customer service levels.
“There are other systems out there, but Kinesis offers value for money and more functionality than other solutions – which is why we picked it and why we’ll stay with it,” Dennis concluded. “Kinesis offers everything I want at the right price and I would recommend it to any company that has a fleet!