Easilift Loading Systems has launched a comprehensive programme of tailor-made service concepts aimed at providing years of exceptional aftercare performance and reliability for customers’ loading bay equipment.
Under its mission statement, "We take care," Easilift recognises that good service is the main principle of the service concept, and the company has developed a service contract offering customers long-term peace of mind.
By making selections from a range of options, each contract is developed bespoke to specific customer needs, but typical features include a five year extended warranty, fixed service intervals, prioritised 24/7 emergency repairs and an annual dock assessment analysis report. Easilift says that by entering into a service contract it can guarantee lifetime savings on annual maintenance and repair costs.
"Our aim is to ensure that customers continue to achieve the optimal use of their investment for a long time after installation. The success of any logistics endeavour is measured in long-term safety, reliability and user benefits, and we see our service contract programme as a means of co-creating value – not only to assist customers but to reflect our own brand as a benchmark for the possibilities of the modern loading bay," explains Rob Fay, managing director of Easilift Loading Systems.
Easilift’s highly-trained engineers are already available to customers to ensure that repairs and servicing are delivered quickly and effectively via the company’s Planned Preventative Maintenance (PPM) programme. This offering – which includes service visits and operational checks to ensure the smooth running of equipment – has been adopted by high-profile brands including Tesco, whose Easilift installations include the retailer’s flagship Grocery Distribution Centre in Daventry.
"We believe our existing service solutions are already amongst the best in the industry. With the launch of our tailor-made "we take care" service concepts, we aim to take things even further with fully customised programmes based on the exact operational requirements of each project," explains Rob Fay.
The aftercare process at Easilift actually begins at the start of each project, with Easilift constantly evaluating the customer’s plans and advising them on ideas to optimise loading bay efficiency and safety ahead of installation.
That high standard of performance will be sustained under the terms of the service contract, which provides maintenance and service schedules specifically tailored by Easilift to match the customer usage rates and operational requirements.
The service contract is based on a retained fee, under which the customer receives prioritised 24/7 reaction, with guaranteed response times. The ethos behind the "we take care" approach is simple: "Downtime due to loading bay failure is not an option in today’s high-volume, fast-moving logistics market," confirms Rob.
"By giving Easilift the remit to take care of everything, our customers can be confident that problems will be fixed quickly – and, ideally, before they are even aware of them."
The programme is designed around preventative maintenance, conducted on site at fixed intervals to individual customer specifications. Through prior consultation, attendance times can be determined in advance. Even at weekends or throughout the evening, Easilift can tailor a solution to suit the customer’s needs allowing them to fully focus on operational management without unnecessary interruptions.
Any wear and tear repairs deemed necessary during routine maintenance are completed free of charge. Under the terms of the service contract, ad-hoc repairs also benefit from additional discounts and reduced call-out charges.
Easilift maintenance conforms not only to all major legal and regulatory standards, but also to the requirements imposed by insurance companies. "In the event of equipment damage or operator accidents, insurers often require evidence that the equipment has been subjected to a good maintenance regime by a competent person as a prerequisite condition to settling any claim."
The regular attendance of Easilift engineers on-site for fixed maintenance also generates a huge amount of operational data on the performance of the docks, which is shared with the customer as part of the service contract. "Our annual dock assessment report and analysis will provide a valuable aid to customers, enabling them to tweak working conditions based on how the docks are being used," confirms Rob.
Easilift Loading Systems Ltd
tel. 08451 301920