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LPR hits record heights in annual satisfaction survey

La Palette Rouge (LPR), a division of Euro Pool Group, has scored top marks in its annual survey of retailers. The latest set of results shows the company has continued to improve its offering and is recognised as the leading pallet pool operator in the UK, scoring 98% good or excellent ratings for pallet quality, 98% for collection handling and 100% for friendliness of staff.

Each year, LPR surveys a selection of its mass-volume drop points to ensure that its values around service and quality are consistently upheld and recognised by those who interact with the company and its distinctive red pallets every day.

This year’s results once again saw LPR rated as better than its competitors in the four core areas of customer service, pallet quality, collection services and enquiry resolution.

Andrew Bradshaw, asset manager at LPR, said: “It’s important for us to measure the perception of our pallets and customer service with the drop points every year, as these are the people who interact with us on a daily basis. We’re delighted to have scored so well yet again, especially in the wake of continued consolidation among our 3PL partners.

“In the past 12 months, we’ve brought on board additional business for Nestlé, Weetabix and Kellogg’s, which has seen even more red pallets making their way into retail drop points up and down the country. It’s vital for us that we continue to maintain the personal touch and high customer service ethic we are known for while our operations grow.

“To consistently achieve such high scores in this independently-conducted survey is testament to the hard work of each and every member of the LPR team. We firmly believe in delivering the best possible service to every single one of our customers and we’re delighted that we’ve been able to reach our high standards once again.”

This is the 12th year in which LPR has conducted the retail drop point survey in the UK. A representative sample of drop points is chosen for interview by a third party and LPR then acts on the anonymous feedback it receives. The research for this year’s survey was carried out in May and June 2015.

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