Lancashire-based Matthew Kibble Transport Ltd has been named the August winner of the Fortec Pallet Distribution Network's monthly Customer Service Award.
It is the fourth time this year the award was presented to the Nelson-based firm, which was also recently presented with the highly-coveted Motor Transport National Haulier of the Year Award.
The criteria for the Fortec Customer Service award includes best overall service to the 60-strong national Network, speed and courtesy when answering the telephone, resolving issues and assistance with special customer requests. The winner is selected by fellow Fortec licensees.
Matthew Kibble, Managing Director of the firm, said he believed the string of awards was down to consistent hard work and effort of his whole team. In particular he highlighted the dedication of the company's Fortec Operator Dave Halstead.
He said: “We are delighted to have won this award once again! The team have put in a tremendous effort. They are still reeling from the company's success in the Motor Transport awards but it seems that once again their commitment to quality customer service has paid off.
“Dave joined us about six months ago and it was about the same time he joined that we started winning a string of Fortec awards. This is down to his hard work and dedication. If Dave says he is going to do something, he does it, and I would like to thank him for all his efforts in his time with Matthew Kibble Transport.”
Motor Transport Awards judges named Matthew Kibble Transport joint winner alongside Soham-based Turners, highlighting both firms for their strong financial performance, professionalism, safety and training, customer care, growth and profitability.
As well as the Fortec and Motor Transport awards Matthew also celebrated a regional Business Person of the Year award in a ceremony organised earlier this year by Pendle Borough Council.
Rod Abrahams, Managing Director, Fortec, added: “Congratulations to everyone at Matthew Kibble Transport Ltd. They continue to be a model licensee and are always prepared to go the extra mile. Time and time again their efforts pay off, benefiting not only their company but the Fortec Network and its loyal customers.”