Mosca Direct Ltd, the UK subsidiary of the world’s leading strapping specialist, has further strengthened its sales and service support teams and streamlined its administrative operations as the company approaches its 14th successful year in UK.
From an initial team of three in 2000, Mosca Direct today employs 29 staff, providing a knowledgeable and fast response service in the supply and maintenance of state-of-the-art strapping machines.
To support this growth, the company has made a series of appointments in recent months. There have been three additions to the customer service department with the arrival of Julie Mills -Project Manager, Fiona Frudd – Project Support Coordinator and Maria Ringrose – Customer Service Representative, while Aaron Widdowson has joined the sales team to focus in particular on business development for Mosca’s newly-launched range of Evolution and Fusion strapping machines.
Louise Farrell is the new Service Projects Administrator within Spares and Servicing and the company has also recently appointed an additional Systems Engineer to increase its team of machine specialists.
As part of this recruitment drive, Mosca has invested in internal modifications to its UK headquarters in Cotgrave, Nottingham, to create more office and storage space. Further redevelopments are planned as the company continues to expand.
In addition, Mosca is continuing to enhance its administrative systems with the introduction of paperless invoicing. This will enable the email delivery of a secure pdf invoice directly to customers. As well as avoiding any postal delays, the new system offers important sustainability benefits. However, customers who prefer to continue to receive invoices by post can do so.
Paperless invoicing follows the introduction of Mosca’s "Protean" software system earlier this year, which has provided customers with an efficient fast-response spares replacement service and will go on to give customers proactive machine and parts reporting and supply at a level unrivalled by any of it’s industry piers.
"In these difficult economic times, it has been a challenge for many businesses to maintain their current workforce, let alone recruit additional staff, but our success demonstrates how there is still a need for quality products and service," comments Gaye Tate, Mosca Direct Ltd’s Managing Director.
"Demand for our machines remains strong and we have responded with on-going investment in new people and systems to ensure that we continue to deliver the highest standards of service excellence and support to our customers."