Mosca Direct, the UK subsidiary of the world leader in strapping systems, is adding further new features to its comprehensive service and after sales care programme.
Over the past 18 months the company has already introduced flexible service contracts tailored to individual customer needs, and its innovative ‘Service Spares Packs’ where a full pack of all possible parts that might be needed during a service visit are sent ahead of the appointment to ensure the engineer can deal immediately with any issues with a machine.
Now with the introduction of its advanced Protean software parts and engineering management system, Mosca is implementing Protean’s "parts to serial number tracking" functionality. This allows the company to identify the "most used parts" by individual machine type or serial number. Combined with Protean’s notification system which can proactively tell internal staff about service intervals, recurring faults or machine birthdays, this will help Mosca to give customers an increased level of machine fix in a single visit as well as high quality preventative maintenance. In particular, it will minimise occasions when customers have to wait for parts to be ordered and a return visit made.
During the first half of 2014 Mosca will also be introducing Protean PDAs (Personal Digital Assistants) for all engineers, further aiding operational efficiency and speeding up the engineering service process as part of Mosca’s commitment to customer excellence.
"The Protean system combined with the use of PDAs will allow us to further enhance our engineering service and parts management and make our planning even more efficient," says Mosca Direct’s Managing Director, Gaye Tate. "This will take the quality of our service to customers to a new level not offered by any of our competitors."
Julie Walton, Engineering Operations Director for Mosca Direct adds: "We will continue to pioneer new processes and refine our service and maintenance offerings on an ongoing basis in order to make sure we are providing the best possible service and support to our customers."
Based in Nottingham, Mosca Direct supplies top of the range German designed and manufactured strapping machinery which are based on modular design and fit easily into existing lines or as part of a new project. Mosca Direct also supplies plastic strapping, stretch film and spare-parts, and offers comprehensive servicing.